Trip Planning | Terms & Conditions

Overview

This terms sheet outlines the general terms and conditions for Beyond Roots Trip Planning services.

Trip Details

Destination: Cuba.

Dates: Selected by the client.

The trip includes:

24/7 local guide support.
Specialise touristic guidance during the whole time.
3 meals per day in different locations.
Accommodation in local houses for 5 nights.
Transportation to the main activities.
Entrance/ticket for all the activities in the program

Exclusions:

Flights to and from the destination.
Travel insurance.
Visa expenses.
Personal expenses (e.g., souvenirs, additional activities outside the planned itinerary).

Pricing and Payment Terms

We will aim to design and offer the best possible payment terms. EVERYTHING in our service is customisable. As a general rule, we offer to pay a deposit plus 2 or 3 monthly payment, depending on the length of the trip. However, if you wish to pay everything at once or need more flexibility, contact us at beyondrootscuba@gmail.com

*Because of the Embargo, we cannot use any of the traditional payment systems for online transactions. Tropipay is an innovative and 100% trustworthy alternative system that facilitates online payment for Cuban businesses.

Cancellation and Refund Policy

Cancellation by Traveler:

Deposits are non-refundable as all initial deposits go into escrow and towards each traveler’s room voucher (this is a fee paid to our international partners for room confirmation for each traveler & cannot be refunded).
If you request to cancel a booking more than 60 days prior to the first day of the scheduled trip, we will refund 100% of the amount paid, excluding the deposit.
If you request a cancellation between between 30 and 60 days prior to the first day of the scheduled trip, we will refund 50% of the amount paid (minus the deposit).
If you request cancellation of the reservation within 30 days before the first day of the scheduled trip, no refunds available.

Cancellation by Organizer:

Full refund of all payments made if the trip is canceled by the organizer due to unforeseen circumstances.

Additional Terms and Conditions

Booking Confirmation:

The booking is confirmed upon receipt of the deposit.

Travel Documents:

Travelers are responsible for ensuring they have valid passports, visas, and other necessary travel documents.

Health and Safety:

Travelers must obtain appropriate travel insurance covering health, accidents, and emergencies.

Compliance with health and safety regulations at the destination is mandatory.

Itinerary Changes:

The organizer reserves the right to make changes to the itinerary for reasons including but not limited to weather conditions, local events, or other unforeseen circumstances.

Liability:

The organizer is not liable for any personal injury, loss, or damage incurred during the trip unless caused by the organizer’s negligence.

Force Majeure:

Neither party shall be liable for any failure to perform its obligations where such failure is as a result of Acts of Nature (including fire, flood, earthquake, storm, hurricane, or other natural disaster), war, invasion, act of foreign enemies, hostilities, civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalization, government sanction, blockage, embargo, labor dispute, strike, lockout or interruption or failure of electricity or telephone service.